Introducing the Global Merchant Audit Program (GMAP): Strengthening Trust Across the Payments Ecosystem

Trust is the foundation of the payments ecosystem. As fraud, scams and disputes continue to rise, Mastercard is introducing the Global Merchant Audit Program (GMAP). GMAP combines fraud and dispute signals to identify deceptive activity earlier, strengthen accountability and support a safer, more trusted payments ecosystem.

In this session, we'll explore the industry trends driving the introduction of GMAP, how the program enhances monitoring to identify deceptive activity, and the intended benefits for participants across the network.

After attending the webinar, you will be able to:

1. Understand the challenges fraud, scams and disputes create across the payments ecosystem.

2. Recognize key monitoring enhancements introduced through GMAP.

3. Identify how GMAP supports earlier detection, stronger accountability, and ecosystem protection.

Who Should Attend?

This event is open exclusively to MRC members, including merchants and solution providers. Ensure your organization is up-to-date with the latest industry standards and prepared for upcoming changes.

Note that this session may not be recorded or available for on-demand viewing.

Jonathan Trivelas

Vice President, Brand Performance Team

Stefanie Oliveira

Director of Consumer Protection, Customer Performance - Brand at Mastercard

Jonathan has been with Mastercard since 2002, during which time he has held various risk management roles within the Corporate Security, Franchise Development and Franchise Integrity groups. Jonathan is currently the Vice President of the Mastercard Brand Performance Team and is responsible for several global customer performance programs. 

Many of the programs he manages, including the Business Risk Assessment Management (BRAM) Program, MATCH and Global Rules Investigation Program (GRIP), focus on identifying and mitigating various risks introduced into the payments ecosystem, including illegal, brand damaging and otherwise deceptive behavior. 

Stefanie Oliveira is Director of Consumer Protection, Customer Performance - Brand at Mastercard, where she leads global customer performance initiatives focused on strengthening the Mastercard brand and enhancing customer engagement. In this role, she is responsible for several global performance programs that help customers maximize value from their Mastercard partnerships and drive stronger business outcomes. 

Since joining Mastercard in 2012, Stefanie has built extensive experience across customer performance, brand strategy, risk, compliance, and franchise engagement. She works closely with customers and stakeholders worldwide to develop programs that improve performance, deepen relationships, and support Mastercard's global growth objectives.

COUNTDOWN TO THE EVENT