• 2025 Identity and Fraud Trends for Retailers: Payments, Biometrics and Consumer Trust

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    Fraud threats are evolving as fast as consumer expectations, and retailers are feeling the pressure. Experian’s 2025 U.S. Identity and Fraud Report: Merchant & Payments Edition, drawn from the experiences of thousands of consumers and hundreds of businesses, reveals the latest trends shaping trust in commerce.

    Key insights include:

    • 83% of consumers use peer-to-peer (P2P) payment apps - and they’re the only platforms trusted more than expected.
    • Retail apps rank second in engagement but fall short on trust, creating a critical credibility gap.
    • 59% of businesses report rising fraud losses, and 70% plan to raise fraud prevention budgets in 2025.
    • Only 13% of consumers feel secure opening accounts with new brands, despite growing digital reliance.
    • Identity theft and stolen card data remain top concerns, far outpacing newer threats.

    What are the learning objectives?

    • Explore key fraud trends shaping merchant risk in 2025
    • What consumers expect from secure, low-friction digital experiences
    • Understand which tactics - like identity theft and stolen card data continue to dominate fraud patterns
    • How advanced identity data and behavioral analytics can help reduce fraud and false declines